Fulfilment, Parcels and Storage Services in Surrey, UK

Customer Service Customer satisfaction is high on the priority list at CDL, which is why we supply clients with a dedicated Client Service Manager, backed by a Customer Service team, with the training and experience to provide a personalised and professional service, including:
  • Overall management of the account, including production reports
  • Supervision of call centre operations
  • Liaison with all end users
  • Cooperation with all counterparts to continually refine our service and streamline operations
  • Administration of specialised requests
  • Adherence to service levels

Order Tracking CDL provide real-time tracking on all orders that can be viewed at any time via our integrated fulfilment system (IFS) extranet.

Orders can be followed through 6 stages of processing:

  • Stock holding analysis for aged and redundant products.
  • Identification of half pallets and relocation to denser storage areas.
  • Creation of time cycles for larger stock lines, enabling the client to drive towards 'Just-in-Time'.
  • Relocation of fast moving stock to easily accessible locations.
  • Uploading of orders on IFS without extra administrative costs.
  • Performance monitoring of the clients' suppliers in terms of efficiencies.

Mailroom At CDL Logistics, we understand that charities use direct mail because it is targeted, accountable and cost effective. Managing the distribution of fundraising material is an area where CDL Logistics excels. At CDL, we distribute by the most cost-effective method whenever possible resulting in a higher yield for your charity. CDL Logistics provides a comprehensive range of direct mail services to charities offering high value for money:
  • Data processing
  • On-demand digital printing
  • Laser printing (sheet-fed and continuous).
  • Inkjet addressing
  • Mechanised envelope enclosing
  • Mechanised polywrapping
  • Handwork
  • UK and International postal services
We use Royal Mail, couriers or our own vehicles, and can despatch same-day, next day or economy.

Delivery Services include:
  • Same Day Express Delivery
  • Next Day Delivery by 9am
  • Next Day Delivery by 10am
  • Next Day Delivery by Mid-day
  • Next Day Delivery
  • Evening Delivery
  • Night- time Delivery
  • Saturday Delivery
  • Timed Deliveries
  • Delivery Time Slots
  • Economy Delivery
  • European and International Deliveries
  • Pallet Deliveries
  • Train Route Deliveries

Added Value CDL always looks to proactively increase efficiencies and pass on the benefits to our clients, thereby providing the best partnership possible.

Common measures adopted across the business include:
  • Stock holding analysis for aged and redundant products.
  • Identification of half pallets and relocation to denser storage areas.
  • Creation of time cycles for larger stock lines, enabling the client to drive towards 'Just-in-Time'.
  • Relocation of fast moving stock to easily accessible locations.
  • Uploading of orders on IFS without extra administrative costs.
  • Performance monitoring of the clients' suppliers in terms of efficiencies.
CDL Logistics understands the value of an on-going relationship with its clients. Our friendly and professional approach will ensure that your customers are received with courtesy and attention.

'Your call centre had a call from Mrs S Andrew, who placed her order for Christingle material yesterday Monday at 9.10am and received her order today Tuesday at 10.55am. She is overwhelmed by the speed of the order, and could not stop saying her praises for the Charity.'

Out Sourced Services Responses to marketing, advertising, promotional and direct mail campaigns either by telephone, online, email or post, are just some of the areas where we operate outsourced services on behalf of our clients. At CDL Logistics we have special routing and tracking software that reflects not just the address of a delivery point, but also which floor of a multi-storey building it is on. The software was developed by CDL in-house, and has now been packaged as a stand-alone product that is available to third-party users. Through us you maximise the ROI from your mailings, including address verification, data cleansing, matching, building, hosting, segmentation, profiling and modelling for best sourcing. CDL Logistics will even run mailrooms on behalf of customers. It is already doing this for one major client – an operation that requires no fewer than twelve staff.

Our response management team regularly process thousands of donations (banking and thanking), orders, gifts, publications, surveys and membership subscriptions allowing our clients to focus on what they do best. Paying close attention to detail at each stage, from data entry through to banking and reporting, CDL uses robust processes to provide a full audit trail for each transaction.

  • Customer Service
    Customer satisfaction is high on the priority list at CDL, which is why we supply clients with a dedicated Client Service Manager..
  • Order Tracking
    CDL provide real-time tracking on all orders that can be viewed at any time via our integrated fulfilment system (IFS) extranet..
  • Mailroom
    At CDL Logistics, we understand that charities use direct mail because it is targeted, accountable and cost effective. Managing..